APPOINTMENT AND CANCELLATION POLICY:
- Arrive 5 minutes prior to your appointment. 
- If you arrive late, unfortunately your appointment will not be extended.  Please arrive promptly to avoid a shortened appointment.
- Cancellations & Reschedules - must be made at least 48 hours advance. 
- NO SHOW, NO LASHES ever again. 
- Zheanae Salon reserves the right to charge 50% of the appointment cost upon booking (Booking Fee)  and retain the Booking Fee in the event an appointment is cancelled or rescheduled within 48 hours.
Please contact me on 0428121989 if you need to cancel or reschedule.  

BEFORE YOUR APPOINTMENT
- Do not wear makeup (remove makeup prior to your appointment).
- Phones must be on silent during your appointment. Talking may cause injury and I am required to cease lashing while you are on the phone.
- Try not to have caffeine prior to your appointment.
- Familiarise yourself with the location of the Salon (see Location)
- Contact me to confirm you will be attending.

- No children, partners or friends are permitted to enter the salon due to Insurance requirements. If you require assistance or a guardian please contact me to advice.

PAYMENT POLICY:
- A non-refundable 50% fee is due upon booking (Booking Fee).
- Balance of payment is required at the beginning of the appointment.
- CASH or EFTPOS are acceptable forms of payment.
- If you wish to pay in advance, please go to www.paypal.me/zheanae. 

- The Booking Fee is transferable up to 48 hour prior to your appointment.

- Zheanae Salon reserves the right to charge 50% of the appointment cost upon booking (Booking Fee)  and retain the Booking Fee in the event an appointment is cancelled or rescheduled within 48 hours.

- No refunds - there are no refunds for this service once applied, but removal within 48 hours is complimentary. After 48 hours a $20 fee will apply.‎

NEW CLIENT POLICY:
- For new clients, please go to www.zheanae.com/client-area to fill out the client form.
- UNDER 18 -  Please provide written confirmation from your parent or legal guardian and a telephone number to contact on the day.

LOCATION:
- I understand that the Salon can be a little hard to find.  Please contact me on 0428121989 if you get lost! 
- I will not tolerate not being able to find the Salon as a valid cancellation reason.  
- Sometimes the curtains are drawn to keep the heat/cool out, please come in! I am expecting you :-)
- There is a sign at the front, walk through the Courtyard and into the glass sliding door.
- I have cats, so please let me know if you are allergic or have an issue with cats.  They are rarely in the room though.
- see the Locations page for directions

TERMS OF SERVICE

  • I agree to have Eyelash Extensions applied to my natural eyelashes and/or removed and retouched.

  • By electronically signing this agreement, I consent to the placement and removal of Eyelash Extensions by a certified Lash Artist.

  • ‎I understand there are risks associated with having artificial eyelashes and eyelash extensions/lash coatings applied to or removed from my natural eyelashes, including the eye itself, and could result in stinging, burning, blurry vision should the adhesive enter the eye or should an allergic reaction occur.

  • I understand that some irritation, itching or burning may occur on the skin if the bonding agent comes into contact with it.

  • I understand that if the bonding agent comes into contact with my eye, my eye will be flushed with water and I will be assisted in seeking medical attention immediately.‎

  • I understand that even though the certified Lash Artist applies or removes the Eyelash Extensions using the proper technique, the instruments/tools, tapes, cleaners, eyelash gel pads, adhesives and removers used may irritate my eyes or require a medical professional treatment/care and subsequent removal of the eyelash extensions.‎

  • I understand Eyelash Extensions may not be suitable for everybody and that it is not uncommon to have allergic irritation/reactions to the adhesive, tools and products used.

  • I agree if I experience any of these medical conditions with my lashes I will contact the certified Lash Artist and have the eyelashes removed immediately and consult a medical professional at my own expense. While there are no refunds for this service once applied, removal within 48 hours is complimentary. After 48 hours a $20 fee will apply.‎

  • I understand that self-removal methods or having another practitioner or professional – even your doctor – remove your extensions may result in excessive lash breakage and temporary damage.

  • ‎I understand that this is a semi-permanent procedure, and my natural lashes will continue to grow and fall out normally, making infill appointments necessary to maintain the original look achieved by replacing the lashes that have fallen out. Most clients require a fill appointment every 3-4 weeks. To secure an appointment time that suits you it is necessary to book your infill appointments well in advance.

  • ‎I understand that it is completely normal to lose lashes every single day, as every single lash is at a different stage in its lash cycle, this means at each infill each set of lashes will vary in thicknesses and not always be consistent.‎

  • I understand that each and every person has different shaped eyes, different textured lashes, different lash lengths, different lash curls and each set of lashes is fully customised to my individual lash needs based on their condition and my chosen Lash Artist will make the correct judgment and not over weigh my natural lashes if they cannot handle it.

  • ‎I agree that if I experience an unusual amount of lash loss within the first 48 hours I will contact Zheanae Salon and the said Lash Artist within 3 days of the initial application, my Lash Artist will book an appointment subject to availability within 7 days of my initial application to rectify any concerns, any concerns notified to Zheanae Salon after 7 days of the initial application will incur infill fees to rectify any concerns.

  • ‎I understand that Zheanae Salon has a 48 hour cancellation policy and all NO SHOW appointments will be charged 50% of their appointment.‎

  • I understand that a 50% deposit is required to secure my full Set of Eyelash Extensions this is a non-refundable deposit but your appointment can be transferred to another day with at least 48 hours notice.

  • ‎I release my Lash Artist and Zheanae Salon from all liability associated with this procedure, which is performed with the utmost attention to safety and proper application using tools and products the Lash Artist has been professionally trained to use. There are no guarantees for the bonding time length of the Eyelash Extensions.

  • ‎I do not hold Zheanae Salon responsible for any of my conditions that were present, but not disclosed at the time of this procedure, which may be affected by the treatment performed today.‎

  • I also agree that I have removed and indemnify Zheanae Salon from any loss of the said contact lenses and any such cost associated with their removal by me.

  • ‎Permission is granted to take before and after photos of my eyes/face which may be used for marketing purposes on social media, website and within Zheanae Salon.‎

  • I understand that it is imperative that I disclose all of the information requested in the Initial Client Questionnaire and should any information provided change, Zheanae Salon is informed immediately.

  • ‎I have cited all conditions and circumstances regarding my health history, medications being taken, and any past reactions to products or medications.

  • I understand that additional conditions could occur or be discovered during the procedure which could affect my ability to tolerate the procedure.‎

  • I understand that if I have any concerns, I will address these with directly and privately with Zheanae Salon.

  • If I am unhappy with the service provided by Zheanae Salon I will provide feedback promptly and in a kind and private fashion. Zheanae Salon will attempt to rectify any negative feedback.

  • ‎In the event I may have additional questions or concerns regarding my treatment, I will consult Zheanae Salon immediately.

  • ‎I agree that this constitutes full disclosure, and that it supersedes any previous verbal or written disclosures.‎

  • I understand this agreement will remain in effect for this procedure and all future procedures conducted by the certified Lash Artist.

  • ‎I read English and understand that this consent agreement is legal and binding.‎I certify that I have read, and fully understand, the above paragraphs and that I have had sufficient opportunity for discussion to have any questions answered.

  • I understand the procedure and accept the risks.‎I am over 18 years of age and consent to the agreement and to the treatment.‎